ABOUT US

Our contact details:

Hook Norton Brewery Company Limited
The Brewery
Hook Norton
Oxon
OX15 5NY

Telephone: 01608 737210
Email: vc@hooky.co.uk

SALE OF ALCOHOL

Under the Licensing Act 2003, it is an offence to purchase or attempt to purchase, alcoholic liquor if you are under the age of 18. Hook Norton is committed to upholding both their legal and social obligations as a retailer of intoxicating liquor. In accepting our Terms and Conditions, you agree to act in accordance with the Licensing Act of 2003. You must, therefore, be aged 18 years or over to purchase alcohol from this site and you must be able to supply proof of age on request.

MAKING A PURCHASE

Making a purchase could not be easier. Just browse our online shop, click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on “Checkout” and you will be asked for a few details that we need to be able to satisfy the order.

WE ACCEPT CREDIT CARD PAYMENT

We accept online payment in a secure environment by credit card. We currently accept Visa, Mastercard, Delta and Switch. All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate. We do not charge for any item until it is ready to ship.

RETURNS POLICY

Should you wish to return an item for a refund or exchange, please do so within 14 days. Unless faulty, goods must be returned in the original packaging and in a saleable condition.

When returning goods please remember to include a copy of your receipt. If this is not possible, make sure that you include your name, address and a telephone number inside the package and please do not forget to tell us if you want a replacement or a refund. We will only refund the delivery cost if we have despatched damaged or incorrect goods. This policy does not affect your statutory rights.

You will be responsible for any returned goods until they reach us. Please make sure you get a proof of postage as in the event of a lost package you will be responsible for claiming from Royal Mail. The Royal Mail compensation is limited to £26 Sterling so if the value of goods you are returning is greater than this you may wish to consider using a recorded delivery service. This policy does not affect your statutory rights.

SHIPPING AND HANDLING

Please see Delivery Information & Charges.

BACK ORDERS

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

GUARANTEE

We are confident that you will be delighted with your purchase. Should you not be satisfied for any reason, simply return your purchase to us for an exchange or refund of the purchase price. If we have made a mistake, we’ll also refund the delivery charges.

COMPLAINTS PROCEDURE

Our aim is to deal with any problems you may have fairly and efficiently.

HOW TO COMPLAIN

if you feel you have a complaint then please contact our Online Customer Services department by emailing vc@hooky.co.uk or by telephoning us on 01608 737210. Alternatively you can write to us at Hook Norton Brewery Company Limited, The Brewery, Hook Norton, Oxon, OX15 5NY.

We will respond within 3 working days and explain what actions we intend to take to resolve your complaint.

PRIVACY POLICY

Hook Norton does not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

  1. Take and fulfil customer orders.
  2. Administer and enhance the site and service.
  3. Only disclose information to third-parties for goods delivery purposes.

LAW AND TERRITORY

These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.

This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

 

Terms and Privacy

1. Introduction

1.1 At Hook Norton Brewery we are committed to protecting and respecting your privacy. We work very hard to keep your information safe and we want our use of your data to be secure.  We follow strict procedures on how personal information is stored and used, and we also limit who sees it to help stop any unauthorised person getting hold of it.

1.2 This Privacy Policy (and any other documents referred to in it) sets out the basis on which we will process and use any personal information about our website visitors that we collect from them and they provide to us. Please read this Privacy Policy carefully to understand our practices regarding your personal information and how we will treat it.  ‘Website’ refers to all the sites connected to Hook Norton Brewery at www.hooky.co.uk

2. Identity and Contact Details

2.1 We have a legal duty to protect personal information that we collect under the Data Protection Act 1998, (the “DPA”) and the General Data Protection Regulation (EU) 2016/679, (the “GDPR”).

2.2 For the purposes of the DPA and GDPR, we are the ‘data controller’ and are located at Brewery Lane, Hook Norton, Banbury, Oxfordshire, OX15 5NY.

2.3 Questions, concerns, comments, requests or complaints regarding this Privacy Policy, our Website and/or our use of your personal information should be addressed to brewery@hooky.co.uk or by contacting us on 01608 737210.

3. Personal Information We Collect from You

3.1 We may collect and use various types of personal information about visitors to our Website  Details of this information are set out below:

a. When you make an enquiry of us we will collect your name, contact information and details about the service you are interested, in so that we can provide you with the information that is of interest to you.

b. We will collect and use certain technical information about you and your visit when you visit our Website (covered in our Cookie Policy)

c. We will collect details of your website questionnaire if you submit one to us.

d. We will collect details of your project if you submit these details to us.

e. We may collect certain other information that you give us, for example, if you report a problem with our website to us.

4. Bases for Processing Your Data

4.1 We collect and use Website Visitors’ personal information on several bases. Across these bases your rights as a data subject are balanced against Hook Norton Brewery’s legitimate interests in promoting and selling its services. The bases for processing your data are:

a. Your consent – you as a customer, potential customer or potential employee (data subject) have consented to the processing of your personal data. This will have been by consenting to receiving marketing information on our website.   You can of course change or opt out of these preference choices at any time should you wish to do so. This can be done via email at brewery@hooky.co.uk or by contacting us on 01608 737210.

b. Our legitimate Interests – Hook Norton Brewery may also process your personal data to provide you with information about our products, services, and any offers that you may be interested in. This does not affect your rights in any way to withdraw your consent to us sending you this information, and this can be done via email brewery@hooky.co.uk or by contacting us on 01608 737210.

c. Our contract with you – if you have made an enquiry about our services, then the processing of the personal data, provided when you enquired through our website, is necessary for the performance our contract with you.

d. Our legal obligation – in certain circumstances when Hook Norton Brewery have been requested and in accordance with complying with a legal obligation to the relevant UK authorities, then we will process data to fulfil this obligation. This may be with the Police or other governmental or judicial authorities as requested.

5. Sensitive Personal Information

5.1 We do not knowingly collect sensitive personal information.

6. How We Use Personal Information

6.1 We use your information to provide information you have asked for, to enter into contracts with you (if applicable), and to provide you with a good experience of our Website.  Without this information, we may be unable to correspond with you, send you email newsletters, provide you with information and/or services that you have requested, or enter into contracts with you.

6.2 We collect and use personal information about our Website Visitors for the following purposes:

a. Responding to enquiries from you, corresponding with you and recording any communications.

b. Providing the products, services and information that you ask us for and carrying out our obligations under any contracts that we enter into with you.

c. Sending you marketing materials if you have agreed to receive these. These can be unsubscribed from at any time using links provided in the e-mails or by contacting us via email at brewery@hooky.co.uk or by contacting us on 01608 737210.

d. Providing information about changes to our services.

e. Upholding your right to have your data erased.

7. We do not share website visitors’ personal information with third parties for the purposes of sending them marketing information

8. Where We Transfer and Store Personal Information

8.1 The personal information that we collect from our website visitors will not be transferred to, and stored at, destinations outside the European Economic Area, (the “EEA”).

9. Retention of Personal Information

9.1 We will keep your personal information for limited and appropriate periods of time only. If you are a potential client of our business, we will retain any information you may provide  through the website only for as long as is necessary to fulfil our contractual commitments to you, unless otherwise agreed by you.

10. Your Rights in Your Personal Information

10.1 You have certain rights in respect of the personal information that we hold about you.  Details of these rights are set out below. To exercise any of these rights, please contact us

10.2 We will process all personal data in line with your rights, in each case to the extent required by and in accordance with applicable law only (including in accordance with any applicable time limits and any requirements regarding fees and charges).  We will respect your personal information rights in respect of:

a. Access.  At your request we will confirm to you whether or not we are processing and using personal information about you. If we are we will provide you with a record, and a copy, of such personal information and/or other details to which you are entitled.

b. Rectification.  We will correct any inaccurate personal data and complete any incomplete personal data (including by providing a supplementary statement) that we hold about you.

c. Prevention of processing likely to cause damage or distress.  We will respect your rights under the DPA and GDPR to require us to cease or not to begin processing your personal information for a specific purpose, or in a specific way, that is likely to cause you or any third parties unwarranted damage or distress.

d. Erasure.  We will erase your personal information at your request without undue delay.

e. Restriction.  We will restrict the processing of your personal information in certain circumstances, if you ask us to do so.

f. Data portability.  We will provide you or third parties on your behalf with a copy of any personal information that we hold about you which you have provided to us in a structured, commonly used and machine readable format.

g. Objection (including objection to direct marketing).  We will respect your general rights to object to the processing of your personal information in certain circumstances, including for direct marketing purposes.  We will usually inform you (before collecting your information) if we intend to use your information for such purposes or if we intend to disclose your information to any third party for such purposes.

11. Cookies

Our Website uses “cookies” and other tracking technologies which are placed and stored on your computer hard drive or in the browser memory, if you agree, when you visit our Website.

We use technical information gathered in this way for site management and security purposes and for:

a. Improving our Website and ensuring that content is presented effectively.

b. Managing our Website and ensuring that it is safe and secure

c. Administering our Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes. (automatically collected technical information about visits to our Website is used for these purposes).

You can find out what cookies we use and how to switch them off by clicking here www.hooky.co.uk/cookie-policy

12. Changes to Our Privacy Policy

12.1 We reserve the right to modify this Privacy Policy from time to time.  Any changes we make in the future will be posted on the website: www.hooky.co.uk.  You should check back frequently to see any updates or changes to our Privacy Policy.

13. Complaints

13.1 If you have any complaints regarding this Privacy Policy that you feel have not been resolved by talking to us, you may also contact the UK Information Commissioner at telephone number 0303 123 1113 or https://ico.org.uk/.