CURRENT SITUATION

Our Brewery Shop is open Monday - Saturday 9am - 5pm and Sunday 10am - 4pm.
The restaurant and brewery museum are closed and we are not currently operating brewery tours.
We are still brewing beer and supporting our pubs who are offering a takeaway service.
You can buy beer online for delivery to your door(step) or Click & Collect from the brewery.
www.hooky.co.uk/shop

Coronavirus (COVID19)

The health and safety of our visitors is of utmost importance to us. In response to the potential spread of the virus, we have taken the decision to cancel all of our brewery tours until further notice.

If you have booked onto a brewery tour this week, please contact us to arrange an alternative date or refund. We would like to thank all of our customers for their understanding.

If you have any questions or queries concerning your visit please contact us on 01608 730384 or email vc@hooky.co.uk

 

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IMPORTANT SAFETY INFORMATION

We are understandably proud that our historic brewery is still a busy, operational environment and we think that makes it all the more interesting for you to have a closer look at. As our guests we want you to be able to see us in action but that does mean there are a few instructions that, for your own safety, must be adhered to. Please read on and, if you are unsure of any of the conditions below, do not hesitate to ask for clarification.

 Unfortunately we are unable to accommodate people with mobility problems or walking sticks on our tours as our historic Brew house has a lot of steps. If you are unsure please discuss this with our Visitor Centre staff in advance and they will be more than happy to advise you.

The Hook Norton Brewery is a multi-use site, which includes production, warehousing, office and visitor facilities.

This means there are lots of pedestrians on site, some of whom may not have visited site before.  The potential for vehicle v. pedestrian impact is one of our biggest risks.  To try and mitigate this;

  • Be aware of fork lift trucks operating.
  • Site speed limit is 10mph.  Note this is a maximum.
  • Pedestrian routes are clearly marked, but there may be pedestrians outside of these areas.
  • When conducting difficult manoeuvres please utilise a banks person.
  • Drivers of all vehicles are expected to exercise caution.
  • Failure to comply with the above may result in refusal of entry to site, or vehicle being impounded.            Health & Safety is everyone’s concern.  We promote a culture of a safe, healthy and happy workplace.

 It is also not a safe environment for babies or children under 12. Young adults over 12 are permitted but they must be accompanied by an adult and we cannot allow them to taste the beer, soft drinks are available.

 Whilst we want you to get close to the action we must insist that you do not touch, interfere or remove anything unless you have been given express permission to do so by your guide. This is because some pieces of machinery may move unexpectedly, some surfaces may be hot or you might inadvertently interfere with the brewing process itself and damage a precious batch of our lovely beer (and nobody wants that to happen!).

 It is very important that the tour group remain together with the guide at all times. It is easy to get lost on our site and some areas are particularly hazardous that do not form part of the tour. If you feel unwell or that you are unable to complete the tour just tell the guide immediately and they will arrange for your safe return to the Visitor Centre.

 The brew house is classed as a food production environment and in accordance with the law ours is a non smoking site, this includes e-cigarettes. Smoking is only permitted in the brewery courtyard garden. Additionally, for obvious reasons, we cannot allow people to participate on the tour if they are under the influence of drugs, including alcohol.

 The tour will keep you on your feet for at least 90 minutes and there are just over 100 open steps to climb so we insist that our guests wear appropriate footwear. Flat, sensible fully enclosed shoes must be worn (no open toes or sandals) and we may not allow you to go on certain parts of the tour if your footwear is not suitable.

 We reserve the right to refuse admittance or curtail tours in the interest of your safety, the safety our own employees or the integrity of our product

View our Accessibility statement here