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TOUR INFORMATION
IMPORTANT HEALTH AND SAFETY INFORMATION WHEN VISITING THE BREWERY
We are understandably proud that our historic brewery is still a busy, operational environment and we think that makes it all the more interesting for you to have a closer look at. As our guests we want you to be able to see us in action but that does mean there are a few instructions that, for your own safety, must be adhered to. Please read on and, if you are unsure of any of the conditions below, do not hesitate to ask for clarification.
- Sensible footwear is highly recommended and open toe shoes or high heels are not permitted inside the brewery. The tour will keep you on your feet for at least 90 minutes and there are just over 100 open steps to climb.
- Regrettably, the Brewery Tour itself is not suitable for people with walking difficulties or children under the age of 12 (this includes babies) as there are many steep stairs to negotiate; the Visitor Centre, Brewery Shop, Malthouse Kitchen and Museum, however, are easily accessible for both.
- The brewery is a nut free and no smoking site.
- Young adults over 12 are permitted but they must be accompanied by an adult and we cannot allow them to taste the beer, soft drinks are available.
- Whilst we want you to get close to the action we must insist that you do not touch, interfere or remove anything unless you have been given express permission to do so by your guide. This is because some pieces of machinery may move unexpectedly, some surfaces may be hot or you might inadvertently interfere with the brewing process itself and damage a precious batch of our lovely beer (and nobody wants that to happen!).
- It is very important that the tour group remain together with the guide at all times. It is easy to get lost on our site and some areas are particularly hazardous that do not form part of the tour. If you feel unwell or that you are unable to complete the tour just tell the guide immediately and they will arrange for your safe return to the Visitor Centre.
- The brew house is classed as a food production environment and in accordance with the law ours is a non smoking site, this includes e-cigarettes. Smoking is only permitted in the brewery courtyard garden. Additionally, for obvious reasons, we cannot allow people to participate on the tour if they are under the influence of drugs, including alcohol.
- We reserve the right to refuse admittance or curtail tours in the interest of your safety, the safety our own employees or the integrity of our product.
Please let a member of staff know if, within a week of coming on your tour:
- You have been abroad within the last three weeks and been exposed to anything which could put the safety of our business at risk?
- Have you visited another food production site within the last three weeks which could put the safety of our business at risk?
- Are you or have you suffered from diarrhoea or vomiting in the last seven days?
- Are you suffering from a heavy cold?
- Have you any cuts or sores that need covering?
Please read our full Access Statement and our full Refund policy here.
